Feature Article

One click and you’re there!

In last month’s edition of TOWER Talk, we informed you about improvements to your communication delivery and that effective March 20, you will  be receiving copies of your client correspondence and reports via email. We have received much positive feedback about this initiative – thank you.

Even more enhancements

We now introduce further enhancements to help you manage your client administration even more effectively . As shown below, the daily ‘Client Correspondence Summary’ lists all the movements to your clients’ policies. The link in the right hand column takes you straight to the documentation.

In the first instance of accessing the summary information, you will be required to enter your log-in and password details for security purposes. Once your log-in is accepted, you will move directly to the actual document, without the need to navigate around the website and scroll through a mine of information. One click and you’re there!

Go for gold!

We know you are busy. So we will highlight in ‘gold’ any urgent communications such as policy requirement reminders and client contribution summaries. This  prompts you to direct your urgent attention to these policy completions or to relay requested information to your  client(s).

Keep us in the loop

The benefits of receiving online information means you have automatic access to view communication at your convenience and only print those you require. This helps you maintain a less paper-based office. If you have yet to provide us with your email address, please contact your Service Team or your Sales Team.  

We recognise that our Advisers have different or preferred ways of keeping client records. You are still welcome to receive all your communication via fax or printed mail. Your Service Team or Sales Team will be happy to assist you in updating your details.

We also welcome any feedback about the changes in communication delivery and request you to direct your comments to your Sales team or Service team.

LOOKING AHEAD MOVING FORWARD

On 10 April 2006, we’ll be re-launching the TOWER Protection Policy with some exciting new features, along with enhancements to our existing product range. We’ve worked hard to make it bigger and better than ever!

Some of the highlights you can look forward to include:

1. Innovative changes to the Crisis Protection Plan, designed to make our award-winning product even more flexible
2. New opportunities for part-time workers around Income Protection
3. Enhanced Life Protection Plan benefits
4. Underwriting and technology initiatives aimed at making it easier for you to do business with us.

Look out for your TOWER Protection Policy kit in the mail soon, or chat to your TOWER Sales Manager for more information.

Introducing dedicated Service Teams for your Retail Risk Business

Being easy to do business with is at the core of our TOWER Adviser service philosophy. To deliver the best service, we need to provide you with service teams that are highly responsive to your needs.

With this in mind, we have improved our Retail Risk Service Team structure so our teams are focused on delivering what they do best.

From 1 April 2006 the following dedicated service teams will be in place: 

New Business Team
Headed up by Elizabeth Simmons, the New Business team will:

• work more closely with Underwriting to manage your underwriting queries more effectively
• focus on proactive suspense management, which means you receive more regular contact regarding new business applications in progress. Our New Business team is here to help you complete business in the most efficient way possible.

Existing Business Team
Headed up by Pam Fitzgerald, the Existing Business team will:

• focus on the day to day running of your client portfolio
• be dedicated to processing your client’s policy alterations efficiently
• Our Existing Business Team is here to help you manage your existing business in the most efficient way possible.

Select your Risk New Business or Existing Business team via your 1800 number option selection.

From 1 April 2006, you will select from the following options:

Press
1 for Investment New Business
2 for Risk New Business
3 for Risk Existing Business (i.e. Alterations etc)
4 for Corporate Super Team

Both our Risk New Business and Risk Existing Business teams are experts trained to answer all your Risk related queries. Please feel free to discuss all your risk queries with either Risk New Business or Existing Business Team.

We believe our new dedicated service team structure will deliver you with the service quality and dedication you need so you can deliver excellent service to your clients.

New Premium Rates for TPP Series 25 LPP & TPD

Effective 1 February 2006, TOWER introduced changes to the premium rates for the Life Protection Plan (LPP) and Total and Permanent Disability Plan (TPD) portfolios. These changes are consistent with TOWER's philosophy to continually monitor and review portfolios to ensure they are balanced across all classes of life business. The good news is that in most cases rates will be reduced or remain the same. A small portion of clients may experience a rate increase.

We will be communicating these changes to affected policyholders via their anniversary &/or renewal notices, commencing with notices issued for April 2006 renewals.

View the information flier which details the key rate changes and other important adviser information about this initiative »

View the paragraph which will be inserted in affected policyholder anniversary and/or renewal notices »

If you have any queries regarding this communication please contact your Sales Manager or Ron Williamson or Kellie Clenton from the Retail Risk Products team.